RETURNS - By Iman Akilah
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RETURNS

Damages must be reported within 3 days of receiving merchandise or cannot be returned.

What is your return policy? 

We accept returns for exchange or store credit within 30 calendar days from the date you receive your order.

Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact orders@byimanakilah.com.

Items purchased at 20% off or more are returnable for online credit only.  

If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.  

Gift Cards and Final Sale/Clearance category items are final sale and may not be returned or exchanged. 

Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

Damages must be reported within 3 days of receiving merchandise or cannot be returned.

How should I send my return back?

Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.

CLICK HERE to process your return, once completed include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM.

You will be provided a pre-paid return label. Just select the products you are returning and tell us a little bit about why you're returning them and how you would like to send them back.

If you choose to use the pre-paid USPS return label, please take it to USPS for delivery. We will have a record of the tracking number. The cost for the return label will not be deducted from your refund or store credit. Our pre-paid return labels are only for use in the United States.

If you choose Self Return, you may use the shipping carrier of your choice. Please keep a record of the tracking number. Shipping charges will not be reimbursed. 

RETURN PACKAGING

You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s). 

REFUNDS & PROCESSING TIME

Your return will be processed within five days from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Credit refunds can take up to 7-10 business days to show up in your bank account. Online store credits will be issued within two business days of processing your return and will show up in your By Iman Akilah account.

What if my package is refused or not delivered?

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

Overnight and 2nd Day Air: $18.00 return cost.

3 Day Shipping and Ground Shipping: $7.00 return cost.

If you choose not to have your order re-delivered, we can give you store credit for the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.