What payment options do you offer?
We accept Visa, Mastercard, American Express and PayPal payments

Can I store my credit card info on site? 
We do not save credit card information on our website.

  • Why was I charged sales tax?
  • I can't log into my account
  • My gift card isn't working
  • What's the balance of my gift card?
  • I received a receipt from PayPal but not from nami - Did you process my order?
  • Do you offer price adjustments?
  • How do I find out about promotions and sale offers?
  • How do I cancel an order?

[Returns and Exchanges]

  • What is your return policy?
  • How do I return or exchange my order?
  • How long does a return or exchange take to process?
  • Will I be charged for shipping on my return or exchange?


  • What carrier do you use for domestic shipping?
  • How do I track my order?
  • If I order multiple items, will they come in separate shipments?
  • My tracking number doesn't work/is invalid

[International Orders]

  • Do you ship internationally?


  • Are you hiring?
  • Do you offer internships?

[Size and Care]

  • Do you have a sizing guide?
  • How do I care for my purchased product?

[Customer Service]

  • What is your customer service contact information?